Reference

How jlbgc Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a GCash or Maya deposit, or use InstaPay to cash out — and how we keep that information secure.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access and delete dataNo third-party data selling
jlbgc How jlbgc Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

Every layer of your account — from login to your last GCash cashout — is covered by the practices below. We keep these consistent so you always know where your information goes and who can see it.

Account Security

Your account is protected by encrypted login and OTP verification. We flag unusual access attempts automatically, and you can review active sessions from your account settings page.

Cookie Control

We use session cookies to keep you logged in and preference cookies to load your last lobby view. Adjust or clear cookies anytime through your browser settings without losing your account.

Data Retention

Active account data is kept while your account is open. After closure, personal details are deleted or anonymised on a rolling schedule aligned with applicable local regulatory requirements.

Third-Party Sharing

We share data only with GCash, Maya, and InstaPay to process your transactions, and with fraud-prevention services where required. No data is sold or passed to advertisers.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our privacy support team is the right channel. We respond to all data requests within the timeframe required by applicable local regulation — usually within a few business days. Use any of the contact paths below and include your registered account email so we can verify your identity before processing any changes.

Team online

Privacy Email

Send your data access or deletion request to our privacy address. Include your registered email and account username so we can verify you quickly.

Live Chat

Reach our support team directly through the chat window in your account. Available during platform operating hours for account and privacy questions.

Account Help Centre

Log in and navigate to Account Settings to submit a data query or update your contact details, email address, or linked e-wallet information.

Common Questions About Your Privacy on jlbgc

Real questions from players in the Philippines about how their data is handled, who can see it, and how to take action on their account privacy.

We collect your name, mobile number, email address, and account credentials at registration. When you transact via GCash, Maya, or InstaPay, we log the reference number and amount to match it to your wallet.

No. Your GCash PIN, Maya passcode, and InstaPay authentication details never pass through our system. Those credentials stay inside your e-wallet app and are never visible to us.

Contact us via the privacy email or live chat with your registered account email. We verify your identity first, then send your data summary within the timeframe local regulation requires.

Yes. Submit a deletion request through live chat or the privacy email. We process it within the required timeframe and retain only what applicable local law obliges us to keep.

We do not share or sell your data to marketers. Data goes only to payment partners like GCash and Maya to process transactions, and to compliance services where local law requires.

Session cookies keep you logged in; preference cookies recall your last lobby state. You can clear or block cookies in your browser settings. Turning them off may affect how quickly your account loads on return visits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.