Reference

Understand the Rules Before You Play

Our legal framework sets out what we expect from you and what you can expect from us — covering account eligibility, data use, cookie policy and how disputes are handled. Access is available where local law permits and for eligible accounts only.

Account Eligibility TermsData & Cookie PolicyDispute and Contact ProcessGCash / Maya / InstaPay Payment RulesJurisdiction-Dependent Access
jlbgc Understand the Rules Before You Play
CONTACT OUR TEAM

Reach Us About Any Legal Query

If a clause in our terms is unclear, or if you need to submit a formal request — such as asking us to review your data or close your account — use one of the contact paths below. We aim to acknowledge legal requests within a reasonable period and respond in full where the matter requires it.

Live Chat Open the chat widget from any page on jlbgc to reach our support team directly. Suitable for fast policy questions and account-level concerns.
Email Support Send detailed legal or data-related queries to our support email listed in the account help section. We respond to written requests with a documented reply.
Account Help Page Log in and navigate to Account Settings, then Help, to submit a formal request tied to your account — including data access, correction or deletion requests.
HOW WE HANDLE DATA

Account Security and Data Practices

Your account data is handled with a defined set of practices — here is what that looks like in practice. We collect only what is necessary to operate your account, process payments via GCash, Maya or InstaPay, and keep transaction records accurate. We do not sell personal data to third parties for marketing purposes.

Data Collection Scope

We collect account registration details, payment records and session activity. This is limited to what is needed to verify your identity and process your GCash, Maya or InstaPay transactions.

Cookie Use

We use session and preference cookies to keep your account logged in across browser tabs and to remember your chosen settings. You can adjust cookie permissions through your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice any unfamiliar activity on your account, contact support immediately through live chat or email.

Data Retention and Requests

We retain account and transaction records for the period required under applicable law. To request a copy of your data or to ask us to delete it, submit a written request through the account help page.

What You Ask About Our Legal Terms

These are the questions we get most often about how our terms work, what rights you have over your data and how to act on them. Each answer points to a concrete step you can take.

These terms apply to anyone who opens an account on jlbgc. Access is available only where permitted by local law and for eligible accounts — location and eligibility are your responsibility to confirm.

Log in, go to Account Settings, then Help, and submit a data access request. We will provide your stored account and transaction records in a readable format within a reasonable period.

Yes. Submit a deletion request through the account help page or via email support. We will process it subject to any retention obligations required by law, such as transaction records tied to GCash or InstaPay payments.

Your account is deactivated and active data processing stops. Transaction and identity records may be retained for a period required by applicable law before permanent deletion is carried out.

We share data only with payment processors — such as GCash, Maya and InstaPay — necessary to complete your transactions. We do not sell personal data to advertisers or unrelated third parties.

Governing law is stated in the full terms document. We encourage you to contact us first through live chat or email — most account-level disputes can be resolved without formal proceedings.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.